Thermos Online Store - Returns Policy
Returns and Cancellations
We offer a no quibble return within 14 days. If you are unhappy with any aspect of your Thermos goods, we will provide a refund or replacement without fuss. Please return it to us in new condition and original packaging via standard Royal Mail post within 14 days of receipt and you will receive your refund or replacement within 7-10 business days. Shipping charges are not refundable.
Orders are usually despatched within 24 hours of receipt. If during this time you wish to cancel your order please email or telephone us. If we have received payment for any goods cancelled we will arrange refunds.
Send returned products to;
If you have purchased a Thermos item from another retailer please return it to them, or follow the instructions on www.thermos.co.uk